Privacy Policy

Last updated: 9 July 2026

This privacy policy explains how Yorkshire Oil Tank Services, a trading name of Wharfedale Heating & Boiler Services Ltd (“we”, “us”, “our”), collects and uses your personal data when you contact us or use this website. We are the data controller responsible for your personal data.

Who we are

Wharfedale Heating & Boiler Services Ltd, Bishop Thornton, Harrogate, HG3 3BF. OFTEC registered C12047.
Email: admin@yorkshireoiltanks.com · Telephone: 01423 771599

What information we collect

When you make an enquiry through our website contact form, by email, or by telephone, we may collect:

• Your name
• Your email address and telephone number
• Your address or the address of the property requiring work
• Details of the enquiry or service you are asking about
• Any other information you choose to include in your message

How we use it, and our lawful basis

We use your personal data to respond to your enquiry, provide quotes, arrange and carry out work, and keep records relating to the services we provide. Our lawful bases under UK GDPR are:

• Consent — where you have contacted us voluntarily to make an enquiry.
• Contract — where we need to process your data to provide a service you have requested.
• Legal obligation — where we are required to keep records for tax, safety, or regulatory purposes.

We do not use your data for marketing without your consent, and we do not sell your personal data to anyone.

Our enquiry form

The enquiry form on our contact page is provided and hosted by TradeHQ, a third-party service that processes form submissions on our behalf as our data processor. Information you submit through the form is transmitted to us via their platform. We recommend reviewing TradeHQ’s own privacy information for details of how they handle data.

Who we share it with

We only share your personal data where necessary: with our enquiry-form provider (TradeHQ) as described above, with suppliers or engineers where required to carry out your work, and with authorities or regulators where we are legally required to do so. We do not share your data with third parties for their own marketing.

How long we keep it

We keep enquiry and customer records for [RETENTION PERIOD — e.g. 6 years] to meet our legal, accounting, and warranty obligations, after which they are securely deleted. [Confirm the exact period you wish to state.]

Cookies

This website does not use analytics or advertising cookies. The embedded enquiry form provided by TradeHQ may set cookies necessary for its operation; please refer to their privacy information for details.

Your rights

Under UK data protection law you have the right to access the personal data we hold about you, to have inaccurate data corrected, to request erasure, to restrict or object to processing, and to data portability. To exercise any of these rights, contact us at admin@yorkshireoiltanks.com.

Complaints

If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.